Shipping & Delivery

Shipping is calculated at checkout.

Order processing will not begin until we receive a confirmed order and full payment.

Purchased “Products” will be dispatched and/or shipped within the first 24 working hours of Violet & Scout receiving receipt of payment and/or payment confirmation.

Local Delivery

Your order will be processed within (24) business hours of Violet & Scout receiving receipt of payment and/or payment confirmation.

Delivery will take place within the following timeframes:

  • Pretoria, Cape Town and other major city centres - 2 to 4 business days
  • Outlying Areas - 3 to 5 business days

Violet & Scout makes use of Pudo locker to door services (powered by The Courier Guy) . Pudo delivers straight to your door, enter your delivery address in the shipping details. For more information click here.

Waybill details will be sent via email to the purchaser on the day of the parcel deposit. Tracking on all orders will be provided by Violet & Scout through The Courier Guy’s website.

International Delivery

International shipments are handled by DHL. Upon checking out, enter your delivery address and the shipping cost will be calculated.

Delivery will take place within the following timeframes:

  • Delivery within 3 - 14 business days depending on your location.
  • Please allow 2 - 5 business days for order processing. All orders outside of South Africa exclude duties, taxes and customs fees, please note if you live in a remote area you will be responsible for any additional charges.

Delays may occur as a result of customs clearance or availability on air freight planes.

NOTE: The customer is responsible for all taxes and duties that the package attracts when entering the destination country. Violet and Scout cannot be liable for any additional costs that the package might incur.

Violet & Scout will not be held liable for the loss or damages of items due to the absence of the recipient. Please ensure that the delivery address on payment is correct as Violet & Scout will not be held liable for any items not delivered due to incorrect delivery address.

If you have any questions, please email us at info@violetandscout.co.za.